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Sooth Consulting is now simply — Mark Adams.
I've simplified. The work continues, but the home has moved.
You'll now find me writing weekly about customer service operations — strategy, design, and the messy bits in between — at my new home.
Sooth Consulting Ltd remains the company my work is invoiced through. But the place to read, follow, and get in touch is now markjadams.co.uk.
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