We all talk about 'keeping things simple' for ourselves, our prospects and/or our customers because we've all got enough going on...

Exciting news - which you may have already noticed - over the summer we've been busy with the great people at   yourweb.nz  refreshing...

At this time of the year many of us will be taking some time off. Some people love taking an extended break from work whereas others like...

When I first work with a new client I normally carry out a diagnostic of their operations, including observing advisors interacting with...

For as long as I can remember companies have been carrying out both one-off and rolling customer satisfaction surveys - and I’ve...

Ahhhh….that often cited desire and rarely experienced joy that is proactive customer service. I believe delivering a great proactive...

In my last blog I talked about digital first strategies and digital transformation - if you didn’t read that blog just go here -...

For the five years before setting up Sooth Consulting I was Member Services Director for Pure Planet; a digital first energy supplier. I...

In April I wrote a blog about how to develop your service strategy - if you missed it or need a refresh you can find the blog here. In...

In this, my final of the series of three blogs about the services offered by sooth consulting I’ll focus on operational performance...

This is the second in my series of three blogs about the services offered by sooth consulting. In the first blog I talked about service...

This is the first in a series of three blogs looking at the three services provided by sooth consulting. Over the coming weeks I’ll talk...

After more than a fantastic (no exaggeration - best place I’ve ever worked) five years at Pure Planet, in a role I loved, with the...

Often in my life the best place to start is by the sea. Having grown up next to the sea it's always been an important part of my...